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SWISS flight delayed or cancelled? Claim up to €600
SWISS International Air Lines connects Portugal to Zurich and Geneva. As a Lufthansa Group carrier based in Switzerland (applying EU rules for EU-departing flights), passengers can claim compensation for disruptions.
Claims reputation
SWISS handles claims fairly well, typically responding within 4-6 weeks. They generally honour valid claims without excessive resistance.
Tips for claiming against SWISS
- SWISS flights departing from EU airports are covered by EC 261 even though Switzerland isn't an EU member.
- For connections via Zurich to non-EU destinations, compensation is based on the total journey distance.
- SWISS often proactively offers rebooking — accept it but still file for compensation separately.
Compensation amounts
€250
Under 1,500km
€400
1,500–3,500km
€600
Over 3,500km
Common SWISS routes
LIS-ZRHOPO-ZRHLIS-GVAFAO-ZRH